Data and AI
AI tools at work. What should you ask the supplier?
Starting point
Describe the specific use case and inputs. Ask whether the supplier retains data, uses it to develop the tool and what controls the customer has. Check those answers against product settings and service terms.
What to agree in practice
Decide who verifies outputs before use and which uses are excluded. Define a process for inaccurate output, a model change or revised service terms. These scenarios help identify which points belong in the contract.